Shipping Policy

Last Updated: August 01, 2026

This Shipping Policy describes how Mackfast Fitness Solution ("we", "our", or "us") delivers the fitness equipment and accessories you order from our website https://www.mackfastfitnesssolution.com/. By placing an order, you agree to the delivery terms outlined below.

1. Processing Time

• Orders are processed within 24 to 48 hours after payment confirmation (M-Pesa, bank transfer, or cash on delivery approval).
• Large equipment items may require an additional 1-2 days for quality inspection and safe packaging before dispatch.
• You will receive a confirmation email with your order number and tracking details once your order ships.

2. Delivery Timelines

Estimated delivery times are calculated from the dispatch date, not the order date:

• Nairobi & Surrounding Counties: 1-3 business days
• Other Major Towns (Mombasa, Kisumu, Nakuru, Eldoret, etc.): 2-5 business days
• Rural Areas: 4-7 business days depending on courier availability

Delivery times are estimates and may be affected by weather, public holidays, or circumstances beyond our control. We will notify you of any significant delays.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your delivery county and the size/weight of the items in your cart.
• The exact delivery fee is always shown before you confirm your order — no hidden charges.
• Large items such as treadmills and multi-gyms may incur additional freight charges, which will be clearly displayed before payment.
• Free delivery promotions, where offered, apply only to qualifying items and locations as stated in the offer.

4. Order Tracking

Once your order is dispatched, you can track its status at any time by visiting our Order Tracking page and entering your order number and email address. You can also track orders from the My Account dashboard.

5. Delivery & Collection

• All deliveries require a signature upon receipt. Please ensure someone is available at the delivery address.
• For bulky gym equipment, our delivery partners will contact you in advance to arrange a suitable delivery slot.
• If you prefer, you may collect your order from our premises. Collection arrangements can be made by contacting our support team.

6. Damaged or Incorrect Items

Please inspect your delivery upon receipt. If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or refund in line with our terms and conditions.