Frequently Asked Questions

We are a 100% online store, which allows us to offer the best prices and deliver countrywide to all 47 counties. Browse our catalog, add items to your cart, and order via WhatsApp or our checkout. Our team is always available via phone, WhatsApp, and email to help you choose the right equipment.

Absolutely. We source all our products directly from authorized manufacturers and distributors. Every product comes with the original manufacturer's warranty. We never sell counterfeit or refurbished items disguised as new.

Simply browse our shop, add items to your cart, and proceed to checkout. You can also order via WhatsApp or phone. At checkout, fill in your delivery details, choose your preferred payment method, and confirm your order. You will receive an order confirmation email immediately.

Nairobi — Same-day or next-day delivery for in-stock items.
Other counties — 2-5 business days depending on location.
Remote areas — Up to 7 business days. You will receive a tracking number once your order ships.

We offer free delivery within Nairobi for orders above KSh 5,000. For other locations, a flat shipping fee applies which is calculated at checkout. Bulk and commercial orders may qualify for discounted shipping — contact us for a quote.

Orders can be modified or cancelled within 2 hours of placement, provided they haven't been dispatched. Please contact us immediately via phone or WhatsApp with your order number, and we will do our best to accommodate your request.

We accept M-Pesa (Lipa na M-Pesa Online), bank transfers (equity, KCB, cooperative, and others), and cash on delivery for Nairobi orders. All online payments are processed through secure, encrypted channels.

Yes, your payment information is protected with industry-standard SSL encryption. We use trusted payment processors and never store your card or M-Pesa details on our servers.

For orders above KSh 50,000, we offer flexible installment plans. Please contact us directly to discuss a payment plan that works for you. We also accept full bank transfer payments for commercial orders.

We accept returns within 14 days of delivery for items that are unused, undamaged, and in their original packaging. Custom orders and assembled equipment are non-returnable. To initiate a return, contact our support team with your order number.

Once we receive and inspect your returned item, your refund will be processed within 5-7 business days to your original payment method. M-Pesa refunds are typically processed within 48 hours.

If your item arrives damaged or defective, please contact us within 48 hours with photos of the damage. We will arrange a free replacement or full refund at no extra cost to you.

Yes, we offer professional assembly and installation services for multi-gyms, treadmills, and other complex equipment within Nairobi. This service is available at an additional fee which will be quoted based on the equipment type.

Yes, all our products come with the manufacturer's warranty. Warranty periods vary by product — typically 1-2 years for equipment and 6-12 months for accessories. Details are listed on each product page.

Absolutely! Our fitness experts are available to help you choose the right equipment based on your fitness goals, available space, and budget. Contact us via phone, WhatsApp, or email for personalized recommendations.

While a guest checkout option is available, creating an account gives you access to order tracking, wishlist, order history, and faster checkout on future purchases. It is free and takes less than a minute.

Click "Forgot Password" on the login page and enter your registered email address. You will receive a password reset link. If you do not receive the email within a few minutes, check your spam folder or contact support.

Log in to your account and navigate to the "My Account" page where you can update your personal information, shipping addresses, and change your password.