Privacy Policy

Last Updated: August 01, 2026

At Mackfast Fitness Solution ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.mackfastfitnesssolution.com/ and purchase our products.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the site.

1. Information We Collect

Personal Information

When you register an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number (including M-Pesa number)
• Physical delivery address
• Billing information
• Account credentials (encrypted password)

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and navigation paths
• Referring website or source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including delivery
• Create and manage your account
• Send order confirmations, updates, and tracking information
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

3. Information Sharing & Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Delivery Partners: To fulfill and deliver your orders
• Payment Processors: To process M-Pesa, bank transfers, and other payments securely
• Service Providers: Hosting, analytics, and email services that assist our operations
• Legal Authorities: When required by law or to protect our rights

All third-party service providers are contractually obligated to protect your information and use it only for the services they provide to us.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Improve security and prevent abuse

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage of sensitive data
• Regular security audits and monitoring
• Access controls and authentication mechanisms

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Object to processing of your personal data
• Data portability — request a copy of your data in a structured format

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order data is retained for a minimum of 7 years for tax and legal compliance purposes.